All of the client’s personal data that has become known in the course of visiting the www.viknavel.ee online store
and making purchases shall be treated as confidential information.
Viknavel OÜ shall not disclose the data that has become known to a third party, if desired, the customer has the right
to request the deletion of his/her data from Viknavel OÜ’s database.
PROCESSING OF PERSONAL DATA.
The person responsible for processing the personal data of www.viknavel.ee online store is:
Viknavel OÜ, registration number: 10959270, location: Õismäe tee 195, Tallinn 13517, Estonia. Tel: +37256354303,
and e-mail address: firstname.lastname@example.org.
What personal data is processed.
-name, surname, phone number and e-mail address,
-delivery address of the goods,
-bank account number,
-The cost of goods and services and data related to payments (purchase history),
-Data necessary to provide customer support.
What is the purpose of personal data processing.
Personal data are used to manage customer orders and deliveries.
Purchase history data (purchase date, item, quantity, customer data) are used to compile an overview of
purchased goods and services,
as well as for analyzing customer preferences.
The bank account number is used for refunds to the customer.
Personal data such as email address, phone number, customer name are processed in order
In order to deal with issues related to products and services (customer support).
The IP address of the user of the online store or other network identifiers are processed in order to provide
a service by the online storeas part of the information society as well as for keeping statistics about the use of the Internet.
The processing of personal data is carried out in order to perform the contract concluded with the customer.
Processing of personal data is carried out in order to comply with a legal obligation
(e.g., bookkeeping and consumer dispute resolution).
Receivers to whom personal data is transferred:
*Itella Estonia OÜ: Loomäe tee 13, 75306, Lehmja küla, Rae vald
* AS Eesti Post (Omniva), Pallasti 28, 10001 Tallinn
Personal data is given to the customer service of the e-shop for managing your purchases and purchase history, as well as for solving customer problems.
Name, phone number and e-mail address are given to the transport service provider chosen by the customer.
If it is an item delivered by courier, the customer’s address is transmitted in addition to the contact information.
Personal data can be transmitted to information technology service providers,
if this is necessary for the functionality of the online store or the storage of data.
Security and data access.
Personal data is stored on Zone Media servers located at Lõõtsa 5, 11415 Tallinn.
The data can be forwarded to countries, which have been assessed by the European Commission as sufficiently secure,
and to companies in the United States, which have joined the general concept of the Privacy Shield.
The employees of the online store have access to the personal data and may view the personal data in order to
In order to deal with technical issues related to the use of online-shop and to provide customer support service.
The online store uses suitable physical, organizational and info-technological security measures to protect personal data from accidental
or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the online store (e.g. transport service provider and data storage)
is carried out on the basis of agreements concluded with the online-shop and the authorized processors.
When processing personal data, the authorized processors are obliged to ensure appropriate protection measures.
Review and correction of personal data
You can review and correct the personal data in the online store user profile.
If you made a purchase without creating a user account, you can read the personal data
Customer Support, email@example.com.
Withdrawal of consent
If the processing of personal data is based on the Customer’s consent, the Customer has the right to withdraw the consent,
by contacting customer support via e-mail: firstname.lastname@example.org.
When closing the customer account in the online store, the personal data are deleted, unless
If it is necessary to save such data for accounting purposes or to settle consumer disputes.
If an online store purchase is made without creating a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer claims, personal data is retained until
until the relevant claim has been satisfied or until the statute of limitations on the claim has expired.
Personal data required for accounting purposes is retained for seven years.
To delete personal data, you should contact customer service by e-mail: email@example.com.
The answer to the deletion request is sent within one month at the latest, and the period of deletion of the data is also specified.
The answer to the application for data portability, submitted by e-mail, is sent no later than within one month.
Customer Service authenticates your identity and informs you about the data portability.
Direct marketing communications
Email address and phone number are used to send direct marketing messages,
if the customer has agreed to it. If the customer does not wish to receive direct marketing messages,
indicate this when registering by clicking on the appropriate link.
Or contact customer support :firstname.lastname@example.org
Disputes relating to the processing of personal data are resolved via the customer service email@example.com
The supervisory authority is the Estonian Data Protection Inspectorate (firstname.lastname@example.org).